CoStays
Automating guest communications, support, and property operations for a scaling Airbnb management company.
+142%
Industries
Software & Automation
Type
//The Challenge
CoStays manages Airbnb properties on behalf of owners, and as they tried to scale, the day-to-day became hard to keep up with. Guest communications, support, cleaning, and maintenance were all coordinated manually, and every new property added more messages to answer, more turnovers to schedule, and more issues to track. Growth meant more work rather than more leverage, and it became difficult to stay responsive and consistent across the portfolio.
//What We Built
We built a set of automations alongside a central management system that supports CoStays across their entire operation. Guest communications and support are streamlined and handled faster, while cleaning and maintenance are scheduled and tracked automatically as bookings come in. The system brings every process into one place, giving the team the leverage to add properties without losing responsiveness or quality.
//The Outcome
Unified
Guest communications and support
Automated
Cleaning and maintenance workflows
Built to scale
Operations across every property
Case Studies
More Case Studies.
More Case Studies.
CoStays
Automating guest communications, support, and property operations for a scaling Airbnb management company.
+142%
Industries
Software & Automation
Type
//The Challenge
CoStays manages Airbnb properties on behalf of owners, and as they tried to scale, the day-to-day became hard to keep up with. Guest communications, support, cleaning, and maintenance were all coordinated manually, and every new property added more messages to answer, more turnovers to schedule, and more issues to track. Growth meant more work rather than more leverage, and it became difficult to stay responsive and consistent across the portfolio.
//What We Built
We built a set of automations alongside a central management system that supports CoStays across their entire operation. Guest communications and support are streamlined and handled faster, while cleaning and maintenance are scheduled and tracked automatically as bookings come in. The system brings every process into one place, giving the team the leverage to add properties without losing responsiveness or quality.
//The Outcome
Unified
Guest communications and support
Automated
Cleaning and maintenance workflows
Built to scale
Operations across every property
Case Studies
More Case Studies.
More Case Studies.
CoStays
Automating guest communications, support, and property operations for a scaling Airbnb management company.
+142%
Industries
Software & Automation
Type
//The Challenge
CoStays manages Airbnb properties on behalf of owners, and as they tried to scale, the day-to-day became hard to keep up with. Guest communications, support, cleaning, and maintenance were all coordinated manually, and every new property added more messages to answer, more turnovers to schedule, and more issues to track. Growth meant more work rather than more leverage, and it became difficult to stay responsive and consistent across the portfolio.
//What We Built
We built a set of automations alongside a central management system that supports CoStays across their entire operation. Guest communications and support are streamlined and handled faster, while cleaning and maintenance are scheduled and tracked automatically as bookings come in. The system brings every process into one place, giving the team the leverage to add properties without losing responsiveness or quality.
//The Outcome
Unified
Guest communications and support
Automated
Cleaning and maintenance workflows
Built to scale
Operations across every property
Case Studies